Proactive Care - Extended Service

Proactive Care - Extended Service



HPE Proactive Care - 5 Year Extended Service - Service
Incl. Tax : $27,080.65 $24,618.77
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Categories: Extended Warranties

  • HPE Proactive Care - 5 Year Extended Service - Service - 24 x 7 x 6 Hour - On-site - Maintenance - Parts & Labour - Physical, Electronic Service

    HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.

    In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition, the technical solution specialists providing your HPE Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity.

    Should an incident occur, HPE Proactive Care includes on-site hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs.

    HPE Proactive Care includes firmware and software version analysis for supported devices, providing you with a list of recommendations to keep your HPE Proactive Care covered infrastructure at the recommended revision levels. You will receive a regular proactive scan of your HPE Proactive Care covered devices, which can help you to identify and resolve configuration problems. HPE Proactive Care also provides quarterly incident reporting intended to help you identify problem trends and prevent repeat problems.

    HPE Proactive Care uses Remote Support Technology to enable faster delivery of services by collecting technical configuration and fault data. Running the current version of Remote Support Technology is required to receive full delivery and benefits from this support service.
    More Information
    Brand Name HPE
    Manufacturer Part Number H7MT2E
    Service Name Proactive Care - Extended Service
    Manufacturer Website Address
    Product Type Service
    Provided Support Collaborative Call Management, Defective Media Retention, Firmware Updates, New Releases Update, Parts Replacement, Phone Support, Remote Diagnosis, Repair, Software Support, Web Knowledge Base Access
    Service Sub Type Electronic, Physical
    Service Response Time - Repair (Distance from customer site - 100 miles), - Repair (Distance from customer site - 50 miles), 6 - Repair (Distance from customer site - 50 miles), 8 - Repair (Distance from customer site - 100 miles)
    Service Main Type Maintenance
    Service Location On-site
    Service Duration 5 Year
    Service Description 24x7x6 Hour
    Service Characteristic Parts & Labour
    Product Supported <b>HPE Compute Module:</b><br /> <ul> <li>871929-B21</li> <li>871930-B21</li> <li>871931-B21</li> <li>871932-B21</li> <li>871933-B21</li> <li>871934-B21</li> </ul>