Proactive Care Call-To-Repair Service - Extended Warranty

Proactive Care Call-To-Repair Service - Extended Warranty

by
HPE
SKU

H7MQ4E

HPE Proactive Care Call-To-Repair Service - 4 Year Extended Warranty - Warranty
Incl. Tax : $20,096.16 $18,269.24
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Categories: Extended Warranties


  • HPE Proactive Care Call-To-Repair Service - 4 Year Extended Warranty - Warranty - 24 x 7 x 6 Hour - On-site - Maintenance - Parts & Labour - Physical, Electronic Service


    Overview

    HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.

    Benefits

    Recommendations for firmware version and software patching on supported products to help prevent problems.

    Identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with Hewlett Packard Enterprise best practices.

    Access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support Technology.

    More Information
    Brand Name HPE
    Manufacturer HEWLETT PACKARD ENTERPRISE
    Manufacturer Part Number H7MQ4E
    Service Name Proactive Care Call-To-Repair Service - Extended Warranty
    Manufacturer Website Address https://www.hpe.com/au/
    Product Type Warranty
    Provided Support New Releases Update, Parts Replacement, Phone Support, Remote Diagnosis, Repair, Web Knowledge Base Access
    Service Sub Type Electronic, Physical
    Service Response Time - Phone Support, - Repair (Distance from customer site - 100 miles), - Repair (Distance from customer site - 50 miles), 2 Hour - Phone Support, 6 - Repair (Distance from customer site - 100 miles), 8 - Repair (Distance from customer site - 50 miles)
    Service Main Type Maintenance
    Service Location On-site
    Service Duration 4 Year
    Service Description 24x7x6 Hour
    Service Characteristic Parts & Labour
    Product Supported <p><b>HPE Synergy SY660 Gen10 Server:<br /></b></p> <ul> <li>871929-B21</li> <li>871930-B21</li> <li>871931-B21</li> <li>871932-B21</li> <li>871933-B21</li> <li>871934-B21</li> </ul>