MICROBOSS SUPPORT SERVICES

Microboss delivers outcome-based support services so that the impact of any outages or Incidents are minimised. We’re about much more than just providing our customers with an SLA, we want to work with you to ensure that your business has the right kind of IT support.

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AD-HOC SERVICES

Best for when you only need IT support occasionally


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PRE-PAID HOURS

Best for when you regularly are in need of IT support


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MANAGED SERVICES

Total peace of mind. We do everything. Helpdesk, ICT Admin. Monitoring and Remediation


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Ad-hoc services

Best for when you only need IT support occasionally.It is ideal for when you only require services from time to time. It is also useful for customers who have a limited internal IT skill-set.It is ideal for customers who may only require services from time to time. As well, it is useful for customers who have a limited internal IT skill-set.

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KEY FEATURES

  • Networking – Cisco, Ubiquiti, etc.
  • Server Support – Microsoft
  • VMWare
  • Backup & Storage
  • Desktop Support
  • And more…
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Pre-Paid Hours

Pre-paid hours are ideal for customers who have regular support requirements from external IT providers. While Microboss does not provide formal Service Level Targets for Pre-Paid Support Hours, we will prioritise Pre-Paid work above ad-hoc requests.


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KEY FEATURES

  • Discounted Hourly Rate (compared to Ad-hoc support)
  • PRIORITY Response (over Ad-hoc Support)
  • PRIORITY Scheduling (over Ad-Hoc Support)
  • Purchased hours do not expire


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VIP Membership Options

(Prepaid Support Add-on Pack)


VIP Membership is available for Microboss customers who have purchased Pre-Paid support hours and require an enhanced IT service. VIP Membership is our “Drop everything and respond” service.

Why Buy VIP Membership?

You need VIP service because you can’t choose when a piece of hardware will fail or when a virus attack may happen. It’s 2 am and you need to get the systems working again. Our very special VIP service is available to select clientele who already have prepaid support hours.

This is where we stop whatever it is we’re working on and concentrate on your call. You’ve been in deep sH*&t before and you had nowhere to turn to or nobody to call. Now you can call us. As long as your membership is Active, we will always pickup your call to action. Try us and experience another level of IT support with Microboss VIP Service.

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KEY FEATURES

  • Choice of 2 and 4-hour On-Site Response Times
  • Response Targets for up to 4 Incidents per contracted period
  • Each Incident includes 2 hours of support
  • Beat the queue with a VIP phone number and Unique Customer PIN
  • Reporting for all logged Incidents

Microboss VIP Membership Options :

Support HoursResponse HoursHours of Support/Call
VIP BRONZEBusiness Hours42
VIP SILVER7 days a week 8am to 5:30pm, excluding holidays22
VIP GOLD24x7x365 Service22
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i3 Managed services

Microboss Managed Services is our ITIL-aligned Enterprise-grade Service. Managed Services are ideal for customers who have on-going IT support requirements and want to minimize and mitigate service downtime as much as possible.

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KEY FEATURES

  • Gain granular visibility of your environment
  • Automated pro-active Incident Management
  • Mitigation of service outages before they occur

documenti3 MANAGED SERVICES BROCHURE

Find out if our Support Service is good fit for your business

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