Why you should purchase a Microboss Service Agreement
When you systems are down, you lose valuable billing time
Downtime equals to lost employee time
The cost of buying parts and paying add-hoc service rates generally exceeds the cost of the equipment and maintenance
Diminished credibility with your staff, customers and superiors which may cost you your job, staff or more importantly, your clients.
Benefits - When you purchase a Microboss Maintenance Agreement, you gain the following benefits.
Fixed Costs: Warranty upgrades can drastically reduce and eliminate unexpected technology repairs.
Priority VIP Response: You will receive priority booking privileges over those without a warranty or service agreements. Our customer service staff are made aware of your status a lot quicker; hence quicker responses.
Convenience: As the administrative paperwork is completed up front at the time of purchase, you eliminate the need for Authorisations, prior payment(s) for each service call.
Minimised Downtime: Our technical staff have years of experience with wide range of IT equipment. Their ongoing training ensures you get issues resolved quickly and professionally. When you call our support lines, we have technicians who can answer your query with relative expedience and even send out parts prior to repair visits.
Investment Protection: Ongoing regular maintenance checks can generally increase product use and return on investment.
Products Covered:
Desktops and Servers
Switches, Routers, Hubs and related communication equipment.
Printers, Scanners and general peripherals
Identified and chosen applications.
Tape and other related storage mediums
Power protection equipment
Any other product agreed to by Microboss
Certain application software and hardware may be covered by a preferred third party vendor. Microboss will liaise with these vendors to ensure your business runs smoothly. These products need to be identified in each agreement.
For Support:support@microboss.com.au
For Bookings:service@microboss.com.au
Phone:(03) 9396 6000
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