MICROBOSS CUSTOMER SERVICE

Shipping & Delivery

We will ship and deliver via our freight partners via either flat rate or pre-agreed amount. We will always ship to deliver next day for orders placed before 2pm and items ordered are in stock. For account clients, we will not deliver to PO Box or to unregistered address/location/site which is not in our system. For transactions outside account clients; we will ship only when your funds have cleared.

Privacy & Security

We value and secure your privacy by way of ensuring what you order and pay for is only communicated to your registered account. For our privacy policy, please visit here. Security of your online identity with us will be your responsibility. Please do not share account information to ensure your identity is kept secure with you.

Returns & Replacements

We accept orders via our online store, online quote acceptance, or email of your purchase order. Acceptance of your order is by way of return email of your order confirmation document. You can contact us via phone during business hours for guidance, we will take orders over the phone, but will always mail your order confirmation to you or your company's registered account holder.

Ordering

We accept orders via our online store, online quote acceptance, or email of your purchase order. Acceptance of your order is by way of return email of your order confirmation document. You can contact us via phone during business hours for guidance, we will take orders over the phone, but will always mail your order confirmation to you or your company's registered account holder.

Payment, Pricing & Promotions

Microboss has line of credit for organisations who complete our credit application and have received a pre-approved line of credit with payment terms. We will accept payment online and over the phone. Pricing in our catalog and quotes are always designed to deliver best value at the time. If an error occurs in our quoting system or online web store we reserve the right to refund or reject your online/offline order. Should this ever occur, we will refund any funds you may have transferred. From time to time we may have promotions which have either limited stock quantities, distributor specials or product end of life sales. These items may be identified in our store or by way of marketing email you may receive from us. Promotions may have special terms and conditions which will be advertised online or by way of email.

Viewing Orders

Your online account will provide a list of your orders, status and other relevant information we publish for you.

Updating Account Information

Simply login to your account and update the relevant piece of information. You may also see updates our staff have performed because of a communication we receive from you or your organisation.

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